Customer site of the week

Q: How do you use planyo? Nous utilisons a ce jour planyo pour nos réservations online, nous sommes trois personnes a l´ utiliser journellement. Et petit a petit nous intégrons toutes les fonctions de planyo, on espère pouvoir tout intégrer a la fin de l´été. La saison d´hiver étant la plus importante pour nous.

Q: Describe your experience so far. Je trouve planyo facile d´utilisation , assez polyvalent, et modulable selon vos besoins. Peut être au niveau des langues il lui manque un renforcement.

Philippe Bourgeois - Directeur gérant

Q: Describe your business. The Haven, Self catering holiday apartment in El Cotillo, Fuerteventura, Spain. Is situated in the centre of the Old Harbour area of El Cotillo, Fuerteventura, this twin / king bedded ground floor apartment is a little gem offering the best possible location; 50 metres walk from the bars and restaurants in this harbour area of El Cotillo, Fuerteventura. The fully equipped kitchen in the apartment means it is also perfect for those planning a self-catering holiday. from €275.00 to €300.00 per week.

Q: How do you use planyo? I use all of the things listed (multiple admins, online payments, advanced integration, SMS notifications, reports, invoices).

Q: Describe your experience so far. The system is nice and easy to use and integrates well into my website, the calender is a useful tool to use as it give booking ref numbers.

Jacqui Lockwood, owner of The Haven In El Cotillo, Fuerteventura

Q: Describe your business. Cater-Ring AG puts together catering, boat rental and event management, creating a whole new recreational activity. The offer is directed towards all who want to do something unforgettable in company of friends.

Q: How do you use planyo? Planyo was fully integrated into our online platform. The administration is carried out through different roles, from the administrator to rental stations. The entire reservation process all the way till invoicing is performed by Planyo. Because of the open architecture and interface, Planyo was very well integrated into our IT solution. Through the SMS notifications we can enhance the user service and bring down the complexity of administration.

Q: Describe your experience so far. Planyo is an open and extremely scalable platform which can map complex proceses. Comparing to other solutions, full integration is actually possible with few compromises. Professionality, flexibility and dedication of the Planyo team convinced us to also develop additional functionalities together with Planyo.

Ben Klein, CEO, Cater-Ring AG

Q: Describe your business. We are a small company offering selected holiday apartments in Fuengirola, Spain, and services for home owners on the Costa del Sol.

Q: How do you use planyo? We have integrated Planyo with our own home page. We use the PayPal online payment solution for all reservations and we have created various customized messages which Planyo sends out at various times, one of them also has the invoice attached in the customer's own language.

Q: Describe your experience so far. We are very happy to have come across Planyo and it has made our reservation procedure so much easier to handle and more secure in the respect that double bookings can't occur. The staff is great and we always get quick help should we need it.

Q: Describe your business. Hamann-Softwareentwicklung is a software development firm which specialises on creating individually designed software. No matter do you need an offline or web based application, we can find a solution. It can be developed either based on a commercially used application or we can design a customised software product for you. One of our key projects we are currently working on is MedSurv-Portal. It is an online portal which has been designed to collect and evaluate clinical surveys data from all over the world. Our firm has also recently worked on Ferienresidenz-Roseneck webpage development project. This holiday homes webpage was successfully implemented using Planyo automatic hotel booking and payment system.

Q: Describe your experience so far. We decided in favour of Planyo automatic hotel booking and payment system because it had satisfied most of our requests. The key one was that the system is very flexible and it could be fully integrated into our existing CMS. We also had an opportunity to design a customised booking schedule and configure emails and invoices design to the customer’s needs. Another core strength of Planyo programme is that the system can process payments in addition to booking requests. That was a crucial point for our customer and us. It gives you a possibility to process payments received by using PayPal and credit cards. We liked that Planyo offers an attractive invoice management tool as a part of the system which was a great benefit for our customer. We cann’t also but mentioned that now, when the system is up and running, the administration of the system is very easy and can be done after a brief orientation. It is an user friendly programme in general and all functions offered can be easily used. It was also a great pleasure to work in close collaboration with Planyo on that project. We were getting a constant support when needed. All our requests and questions regarding the system were answered in a prompt manner. In addition, Planyo did some good suggestions coming from their great knowledge of the product and big experience working with other customers. We have implemented most of them and we are very happy with the final product we achieved using Planyo tool.

Alexander Melgui, Hamann-Softwareentwicklung

Q: Describe your business. We are a "brick and mortar" traditional business located in Indianapolis, Indiana. Our service is Massage Therapy. We offer walk-in availability as well as text-message requests and of course the online booking system made available by planyo.

Q: How do you use planyo? We use planyo to provide each therapist as a resource whereby the client can book appointments online. Because of the almost endless parameters available for managing each resource, we are able to restrict availability for each therapist to only their allowed working schedules. We allow up to the minute self-booking because we utilize Planyo as our ONLY scheduling system. Because Planyo does not charge PER appointment, we add our "walk-ins" manually into the system so as to keep our Planyo system accurate at all time. About one-third of our of appointments are self-booked through our websites integration with Planyo ensuring the client never leaves our website. That speaks for itself.

Q: Describe your experience so far. Planyo is without question the best reservation/booking system available. In the massage industry there are MANY options available. But all require so much info of each client and redirecting to third party sites. I have planyo customized to not require an email address to book the appointment and that has increased bookings dramatically. The custom parameters is the KEY to our success. love it! Thank you planyo!

Shonn Piersol, Massage Indy

Q: How do you use planyo? [planyo admin note: used on a login-protected site]

Q: Describe your experience so far. Planyo’s online booking system proved the ideal system for us to simplify and increase the efficiency of our Ship Visit booking process. In a survey we conducted of our booking system users, 98% of those asked rated the system either 'Very Easy' or 'Easy' to use. Planyo were extremely helpful and attentive during the set up process ad resolved issues quickly. We would certainly use this system again and recommend it to others.

Jill Dossor, Trade Marketing Executive, Norwegian Cruise Lines

Q: Describe your business. We're a holiday home rental agency located in the Verzasca Valley in Ticino, Switzerland.

Q: How do you use planyo? We work together with Planyo on our entire IT solution, including the website. All content (photos etc.) is managed by Planyo and API is used to present it on our website. This solution makes all modifications easy to handle and also allows us to keep our clients on verzascarustici.ch at all times.

Q: Describe your experience so far. We are very satisfied, we now have a website that is easy to use, it gives our clients a possibility to reserve in different languages and automates many tasks done until now by hand.

Verzasca Rustici Sagl

Q: Describe your business. WaveTime is an exclusive club which enables its members to enjoy flexible and frequent use of a new Personal Watercraft (jetski), without the hassle, cost and time typically associated with owning and running your own jetski. WaveTime offers a viable alternative to jetski ownership and provides affordable jetskiing to both new and experienced jetskiers. As a WaveTime member you don’t need to finance the cost of a new Personal Watercraft (jetski), or worry about mooring and marina fees, depreciation, insurance, servicing, maintenance and repairs.

Q: How do you use planyo? WaveTime members simply click on the dedicated url and make their bookings. We pre-approve our members so Planyo knows who they are when they make a reservation. Our members pay us a subscription payment each month so they dont need to use online payments.

Q: Describe your experience so far. Planyo is a fundamental part of our business, and enables our members to easily and conveniently reserve their jetskiing sessions and manage bookings. The support we have received from Planyo has been first class. The Planyo team have make some custom integrations for us, so the product feels like it has been built specifically for our business. The standard reporting features are very useful. In summary, Planyo is the best technology investment we have made so far – and the most cost effective.